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News : Pointillist Launches Customer Journey Analytics and Orchestration Platform on the Genesys AppFoundry

#contactcenterworld, @pointillistview, @Genesys

Boston, MA, USA, Aug, 2020 -- Pointillist(R), a provider of customer journey analytics software, announced that it is now available on the Genesys(R) AppFoundry, a dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys customers from all market segments to discover and deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

The Pointillist Customer Journey Analytics and Orchestration platform enables customer care, CX, analytics and marketing teams to aggregate all of their customer journey data, so they can analyze and act on omnichannel customer experiences both within and beyond the care center.

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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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"Today’s enterprise contact centers require robust visibility into cross-channel customer behavior," said Tim Myers, Vice President Strategic Alliances at Pointillist. "We are excited to bring our technology to Genesys customers and provide these organizations with an even greater ability to visualize high-priority customer journeys, monitor and measure actionable metrics and KPIs, and continuously deliver value to their business and their customers."

#contactcenterworld, @pointillistview, @Genesys

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Pointillist:
Company LogoPointillist is an award-winning provider of customer journey analytics and orchestration software that enables enterprises to dramatically improve customer experience by connecting the dots between customer behavior and business outcomes. The Pointillist Customer Journey Analytics and Orchestration platform supports a comprehensive approach to customer journey management. Pointillist is headquartered in Boston, Massachusetts.
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About Genesys:
Company LogoGenesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
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Today's Tip of the Day - Do You Really Look After Your Best Customers?

Read today's tip or listen to it on podcast.

Published: Friday, August 7, 2020

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2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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