Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : Police Bust Fake Telemarketing Company; Two Held
New Delhi, India, Dec 16 2015 -- A fake telemarketing company with around 80 'employees' has been busted with the arrest of two accused persons in north west Delhi's Rishi Nagar area, police said today.
"A police team raided a call centre of the fake telemarketing company in Rishi Nagar and arrested accused Rajat Nanda and his partner Chander Singh," said Vijay Singh, DCP (north west).
Police also recovered 108 mobile phones, 103 SIM cards and other incriminating material during the raid from the call centre where 80 callers were deployed to lure people from other states through promise of high-end smartphones at Rs 5,000.
Police said that the accused had cheated hundreds of people across the states of Bihar, MP, Uttarakhand, Maharashtra, Assam among others.
A complaint was received by the police from a Aligarh resident Anwar on November 30. He said that he was called by a telemarketing girl informing that he was a winner in a lucky draw and offered a branded mobile phone worth Rs 25,000 on paying Rs 5,000 on delivery, said the officer.
The complainant paid Rs 5,000 on delivery of a packet but found it without the promised mobile phone. When he contacted the customer care service of the telemarketing company he was called to Delhi to receive another high end phone after paying extra Rs 5,000.
He was instructed to reach Pitampura Metro station where again he paid Rs 5,000 to a field boy of the telemarketing company, who vanished after taking money in the crowd, he said.
Police also raided a rented godown of the accused in Rohini, recovering packing material and parcels stuffed with various religious items.
Investigation is going on to trace other victims in different states and involvement of other persons in the crime, added the officer.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 170,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Friday, December 18, 2015