News : Police Call Centre in Recruitment Drive
Edinburgh, Scotland, May 26, 2015 -- Dealing with tens of thousands of 999 and 101 calls a week, the police call centre for the Lothians has its work cut out.
These highly-trained staff are dealing with life or death situations on a daily basis – and they need more people to who have what it takes to join them.
An ongoing restructure of police control centres under Police Scotland has prompted a recruitment drive for the east control centre based at Bilston, Loanhead.
On average, staff at the complex deal with 20,000 non-emergency 101 calls a week, and 3200 emergency 999 calls in the same period, as well as hundreds of e-mails and texts.
Around 250 staff handle police reports across the whole of the east of Scotland, from Tyndrum in Stirlingshire to Newcastleton in the Borders and covering Lothian and Borders, Fife and Forth Valley.
Dealing with everything from murders to mountain rescues, the team need to stay calm under pressure and think on the spot.
Recent investment in innovative technology has improved the service, and the east service advisers work alongside their west colleagues to deal with overflow calls when there are busy periods in one area.
Chief Inspector Gordon McCreadie, who oversees the east area control room, said new computer systems were welcome, but the key was getting the right staff to answer calls.
Posted by Veronica Silva Cusi, news correspondent
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About Police Scotland:
The Police Service of Scotland is the primary police service of Scotland. It was formed in 2013 with the merger of all eight territorial police forces in Scotland and the specialist services of the Scottish Police Services Authority, including the Scottish Crime and Drug Enforcement Agency. Although not formally absorbing it, the merger also resulted in the winding down of the Association of Chief Police Officers in Scotland.
Published: Wednesday, May 27, 2015