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News : Police Calls are No Joke this April Fools Day

#contactcenterworld, @syptweet

South Yorkshire, UK, April, 2019 -- "The chip shop doesn’t have the sauce I want."

"My kid won’t go to bed."

"I’ve been given the wrong size pizza at the takeaway."

"I’ve been robbed-the shop has given me the wrong change for milk."

"Another dog has made my dog pregnant."

"Can you tell me what number I’m ringing you on because I’ve forgotten my phone number."

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These are just some of the calls that South Yorkshire Police call handlers deal with on a daily basis.

As April 1 is upon us, officers are warning pranksters to re-think their antics this April Fool’s Day. Following a recent spike in nuisance calls, the force is appealing to the public to phone 999 or 101 only when it is appropriate, and necessary, to do so.

Every day call handlers at South Yorkshire Police’s call centre, Atlas Court, deal with around 2,000 calls. Only half of these are genuine calls to report a crime or incident, with the other calls encompassing requests for updates on investigations, non-police-related issues or hoax calls.

Genuine calls to report an incident can be quite complex and take the call handlers a considerable amount of time to ensure they are dealt with appropriately.

Superintendent Robert Chapman, Head of Communications at Atlas Court said: "It is incredibly frustrating for our call handlers to receive nuisance calls.

"Recently, we have had 28 silent calls in one day from an individual, which all turned out to be hoaxes.

"Every call we receive must be treated as serious, and so when faced with obvious pranks, it is a massive drain on valuable time and resources. It is frustrating that genuine callers are having to wait longer due to the increased workload nuisance calls create. The time wasted on these calls could be much better spent on genuine reports from the public.

"But, not only is it a waste of police time; misuse of 999 is a criminal offence, and if you are caught making a hoax call you could be fined or even sent to prison.

"We would urge the individuals making these calls to consider the consequences of their actions, and we hope that by sharing examples of the nuisance calls our handlers deal with, we can highlight the correct way to use 101 and 999 to ensure the genuine calls to report an incident can get through."

If you would like to report an incident, head to South Yorkshire Police’s webpage for guidance on whether it is a matter for 101 or 999. You can also now report an incident online.

#contactcenterworld, @syptweet

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.southyorks.police.uk


About South Yorkshire Police:
Company LogoSouth Yorkshire Police is the territorial police force responsible for policing South Yorkshire in England.
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Today's Tip of the Day - Voice Mail Timeout!

Read today's tip or listen to it on podcast.

Published: Wednesday, April 3, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Messaging Systems

 
1.) 
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miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
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Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

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Synthetix

Engage with your customers in Real-Time.

Connect personally with your customers, generating new revenues and boosting CSAT scores. Synthetix Chat is the fastest way to engage your users, with a Live Key-Press Feed, ID and Verification, simultaneous chats and AI-Powered predictive suggestions, Synthetix Chat reduces averages handling times by up to 50%.
 

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