News : Police Detain 49 in Phone Scam
Nov 19, 2014 -- Police arrested 15 Chinese and 34 Taiwanese in the northern province of Chiang Mai on Wednesday for operating a phone scam victimising Chinese people on the mainland.
The suspects were rounded up at house number 215 in Ban Pa Phai village of Pa Phai sub-district in San Sai district. One suspect managed to get away.
Police said the suspects worked in three teams. The first team phoned people at random to find potential victims and their weaknesses. Then the second team moved in and claimed to be anti-money laundering authorities and accused the victims of being involved in money laundering.
The third team pretended they were high-ranking officials and lured victims into transferring money to their gang.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Police said the suspects had various versions of scripts to apply to different kinds of victims. They had rented the house from a foreign engineer for four months to operate the fraudulent call centre and paid a monthly rent of 80,000 baht.
Chinese authorities had informed Thai police of the IP addresses of the gang and the information led to the arrests.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - To Outsource Or Not, That Is The Question
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 190,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Thursday, November 20, 2014
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...