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News : Police Helpline 15 — Sindh’s Real Madadgar

#contactcenterworld, @sindhpolicedmc

Karachi, Pakistan, Jan, 2022 -- The Sindh police helpline Madadgar-15 received more than 2.5 million calls in 2021, said the data released by the law enforcement agency in its annual report.

According to the report, the Madadgar-15 call centre received 2,505,331 calls, out of which 642,628 calls were labelled prank or bogus in 2021.

On the other hand, 152,293 actionable calls were disposed of timely and effectively. The helpline’s swift action led to the arrests of 701 suspects. The suspects were handed over to the concerned police stations for further legal proceedings.

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In addition, 153 pistols, 168 motorcycles, 20 cars, 40 fake pistols, 133 mobile phones, six rickshaws and other valuable items were also recovered from the suspects.

The Madadgar-15 is an important sub-unit of the Sindh police working under the Security and Emergency Services Division of the law enforcement agency.

The Sindh police have been putting in efforts to revive the service and make it functional as per the modern requirements.

After the administrative and management changes, the response time of the service has been reduced to 7-10 minutes from 30-40 minutes in an emergency.

DIG Security and Emergency Services Division Maqsood Ahmed, on the release of the report, appealed to the citizens to use the helpline in emergency cases so that the services are utilised for the protection of public life and property.

#contactcenterworld, @sindhpolicedmc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bolnews.com


Today's Tip of the Day - Speech Recognition

Read today's tip or listen to it on podcast.

Published: Monday, January 3, 2022

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2022 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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