News : Police Raid Company Behind ‘Millions' of Automated Calls
Manchester, UK, June 24, 2015 -- A business in south Manchester accused of being behind "millions" of nuisance calls has been raided by the Information Commissioner's Office.
The call centre was searched by ICO staff who believed it to contain an automatic dialler suspected of making up to 100,000 nuisance calls every day. The business is suspected of making these automated calls, all of which play a recorded message. If people responded to the calls by pressing specific numbers on their phone keypads, they were then transferred to call centre staff.
The ICO was spurred into action by 7,000 complaints it had received about the business, most of which were about mis-sold pensions or pension reviews. Some of the calls were also to do with PPI, debt management and delayed flight compensation.
As well as consumer complaints, the ICO had also received complaints from two phone providers claiming their services had been disrupted by the large number of calls the business was making.
According to the law, organisations can only make automated marketing calls to people who have specifically consented to receiving calls from that organisation.
"Companies know what the rules are on these types of calls. They need to know too that people are sick of them, and when people complain to us, we will act," said Andy Curry, ICO enforcement group manager.
"Today's searches are no one-off. We've got around 60 active investigations into organisations we believe are breaking the rules around nuisance calls and texts. Those investigations will result in fines and other enforcement action, and will cause some disruption to the companies who appear intent on causing it themselves."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Keep Cost In Perspective
More Editorial From Information Commissioners Officer
About Information Commissioners Officer:
Office responsible for the enforcement of the Data Protection Act 1998, and also responsible for Freedom of Information.
Published: Thursday, June 25, 2015
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...