News : Police Re-direct Call Centre Phones to Aberdeen Man’s Mobile
Aberdeen, Scotland, Dec 29, 2015 -- An Aberdeen man handled dozens of emergency service calls over the festive period after a mistake by police.
Communications staff at Police Scotland diverted calls through to the mobile phone number of a member of the public.
The calls started on Christmas Eve, when he received three calls from a newspaper, the man was then woken up by a call at 6am yesterday, December 28.
The issue has now been resolved since the force was informed.
The man, who has not been named, said he had received around 16 calls in total and after several calls from a newspaper and he had had to say, he did, not know what they were on about.
He added that it had only been members of the press contacting him and not any members of the public trying to contact the emergency services.
....NOTE - content continues below this message
SPONSOR MESSAGE: INVITATION!
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices.
A Police Scotland spokesman said: "Media were provided with contact numbers for press teams over the festive period, which did not include the Inverness media office. When the Inverness office is closed the number is diverted so that a service is provided to journalists.
"On this occasion, unfortunately it appears that the phone line was diverted to an incorrect number and we sincerely apologise for the inconvenience this has caused."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Think About Demotivating Your Staff
More Editorial From Police Scotland
About Police Scotland:
The Police Service of Scotland is the primary police service of Scotland. It was formed in 2013 with the merger of all eight territorial police forces in Scotland and the specialist services of the Scottish Police Services Authority, including the Scottish Crime and Drug Enforcement Agency. Although not formally absorbing it, the merger also resulted in the winding down of the Association of Chief Police Officers in Scotland.
Published: Wednesday, December 30, 2015
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...