#contactcenterworld, @sapoliceservice
Johannesburg, South Africa, Nov, 2019 -- With the festive season upon us, SAPS urged resident to make use of the 10111 call centre in case of an emergency.
The centre is the SAPS proverbial front-line which is committed to keeping citizens safe.
Trained operators and dispatchers will assist where possible, but there are times when there is a high volume of calls received by the centre.
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The following tips will help save time and lives when phoning the call centre.
• Do not abuse or call 10111 unnecessarily, it is an emergency line.
• Phone the centre when you are in danger, witness a crime, when your life or that of someone else is in danger and when you see something suspicious or someone possibly committing a crime/an offence.
• When speaking on the phone be calm, speak clearly and slowly for the telephone operator to assist you faster.
• Give the call operator your contact number, the full address where the incident is happening and the type of incident occurring.
• If possible, provide a description of the nearest landmarks, such as a post office, shops or clinic.
• Parents and guardians are requested to fulfill their parental duties and only use the police emergency line if it’s a police matter.
• Get a reference number to know that your complaint is registered.
• Make use of the reference number to follow up the complaint.
• Know alternative police numbers, like the station’s number and sector numbers.
By knowing additional police numbers community members can still be assisted if they cannot get through to 10111.
• Edenvale Police Station – 011 553 8600
• Bedfordview Police Station – 011 457 2299
• Sebenza Police Station – 011 400 6000
• Cleveland Police Station – 011 622 5680
• Jeppe Police Station – 011 624 6060
• Yeoville Police Station – 011 481 0300
#contactcenterworld, @sapoliceservice
Posted by Veronica Silva Cusi, news correspondent
Source: https://joburgeastexpress.co.za
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