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News : Police Share Advice on Using 10111

#contactcenterworld, @sapoliceservice

Johannesburg, South Africa, Nov, 2019 -- With the festive season upon us, SAPS urged resident to make use of the 10111 call centre in case of an emergency.

The centre is the SAPS proverbial front-line which is committed to keeping citizens safe.

Trained operators and dispatchers will assist where possible, but there are times when there is a high volume of calls received by the centre.

The following tips will help save time and lives when phoning the call centre.

• Do not abuse or call 10111 unnecessarily, it is an emergency line.

• Phone the centre when you are in danger, witness a crime, when your life or that of someone else is in danger and when you see something suspicious or someone possibly committing a crime/an offence.

• When speaking on the phone be calm, speak clearly and slowly for the telephone operator to assist you faster.

• Give the call operator your contact number, the full address where the incident is happening and the type of incident occurring.

• If possible, provide a description of the nearest landmarks, such as a post office, shops or clinic.

• Parents and guardians are requested to fulfill their parental duties and only use the police emergency line if it’s a police matter.

• Get a reference number to know that your complaint is registered.

• Make use of the reference number to follow up the complaint.

• Know alternative police numbers, like the station’s number and sector numbers.

By knowing additional police numbers community members can still be assisted if they cannot get through to 10111.

• Edenvale Police Station – 011 553 8600

• Bedfordview Police Station – 011 457 2299

• Sebenza Police Station – 011 400 6000

• Cleveland Police Station – 011 622 5680

• Jeppe Police Station – 011 624 6060

• Yeoville Police Station – 011 481 0300

#contactcenterworld, @sapoliceservice

Posted by Veronica Silva Cusi, news correspondent
Source: https://joburgeastexpress.co.za


About South African Police Service:
Company LogoThe South African Police Service (SAPS) is the national police force of the Republic of South Africa.
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Today's Tip of the Day - Customer’s Expectations

Read today's tip or listen to it on podcast.

Published: Monday, November 25, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Auraya

EVA Voice Biometrics
Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent.

Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o...
(read more)

3.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

4.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
PH: 801.471.0883

5.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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