News : Police Warning of Revival of Scam Targeting Businesses
July 3, 2014 -- Joplin police issued a warning that a telephone scam targeting local businesses and first reported in December has revived in recent days.
The scam involves callers portraying themselves as representatives of Empire District Electric Co. and telling businesses that their electric service will be disconnected unless they purchase a money order or a prepaid debit card and make a payment within a short amount of time.
Brent Baker, director of customer service for Empire, said in a news release from the Joplin Police Department that the company would never ask a customer to buy a money order or a prepaid debit card to make a payment.
He said anyone receiving such a call may call the company’s contact center at 800-206-2300 to verify that it is not a legitimate call.
Anyone who has made a payment of this type should report the matter to police, Baker said.
Police said a business on 32nd Street in Joplin lost $1,100 in the scam this week.
Today's Tip of the Day - Be Prompt
Published: Tuesday, July 8, 2014
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...