News : Policelink Linking More
Queensland, Australia, May 28, 2015 -- More Queenslanders than ever are now reporting non-urgent matters to police online via Policelink, according to the Minister for Police, Jo-Ann Miller.
Ms Miller said Policelink was set up five years ago to free frontline officers and to give Queenslanders a more convenient way to report issues to police.
She said online contact now represented around 11 per cent of all public interactions with Policelink.
"It continues to go from strength to strength," Ms Miller said.
"In one year alone, the percentage of Queenslanders reporting matters online has jumped by 66 per cent.
"I want to congratulate the team at Policelink and thank them for their dedication and commitment to innovation," she said.
Ms Miller said that due to the work of the team frontline officers now spend more time out on the beat "doing what they do best – keeping Queenslanders safe."
She said that in its first year, the Policelink call centre at Zillmere took 33,917 calls from the public on its 131 444 number.
Since then, they’ve answered more than 2.8 million calls.
"That means no more waiting on the phone or having to drop down to the police station if you’ve got a non-urgent matter to report," Ms Miller said.
She said there were a range of matters Queenslanders could now report to police online.
"Minor thefts, traffic crashes and incidents such as petrol drive-offs can be reported to police straight from the Policelink mobile app," she said.
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"There’s even a function for farmers to instantly report trespassers or property damage – including the ability to attach photos to the report straight from your phone."
Ms Miller said Policelink was also the only contact centre across Australia and New Zealand with dedicated 24/7 social media monitoring.
More information about Policelink, including access to the mobile app, can be found on the Queensland Police Service (QPS) website.
Posted by Veronica Silva Cusi, news correspondent
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