News : Class Action Lawsuit Filed Against TRG Customer Solutions Inc.
Dec 2, 2014 -- A federal, class-action lawsuit was filed against a Spring Hill call center, alleging the company required employees to perform uncompensated work.
The complaint was originally filed Oct. 9 on behalf of Mary Andrews, Earvin Kyles and "all others similarly situated" against TRG Customer Solutions Inc. — now known as IBEX Global Solutions.
The complaint was amended Nov. 25 to include clearer language on who qualifies to join the lawsuit.
Andrews was a customer service agent from about July 2013 to January 2014, according to the complaint. Kyles worked in the same position from about May 2012 to October 2013.
"Plaintiffs allege that IBEX fails to pay its call center workers for all time worked by means of a company-wide and facility-wide policy and practice," according to the complaint. "Specifically, IBEX requires plaintiffs and other call center workers to perform various preparatory work activities before their paid shifts begin, including activities related to the operation of their computers."
Washington, D.C.-based IBEX Global was previously known as TRG Customer Solutions Inc. The company changed its name in March 2013. IBEX Global provides customer service for AT&T, DirectTV and Apple, according to the complaint.
David W. Garrison, an attorney at Barrett Johnston Martin &Garrison, said Monday making employees perform work off the clock violates the Fair Labor Standards Act of 1938.
"… One of the things that it requires is that hourly workers be paid for all time worked. In this instance, people are required to come in early and perform work before they are able to clock in," Garrison said.
IBEX requires employees to come in 15 minutes before their shift and perform tasks, including turning on computers, reading emails and other activities, according to court documents.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The plaintiffs are seeking unpaid wages, damages and attorney’s fees.
"We are aware of this situation. We value our employees above all and are confident that we pay our employees accurately for all time worked," Lori Decker, IBEX Global Spring Hill recruiting manager, said in an email Monday.
Employees who worked at IBEX Global, or its predecessor TRG, in the last three years are eligible to join the lawsuit, according to the complaint. The call center opened at the Northfield Workforce Development and Conference Center in October 2011.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Assessing The Proposal
More Editorial From IBEX Global
About IBEX Global:
IBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
Published: Wednesday, December 3, 2014
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
Seamless customer engagement begins and lasts with Netcall. Contact centre technology designed with your customers experience in mind, allows you to access data and content where it’s needed using ou...
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in re...