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News : Pop the Champagne! Key IVR Celebrates 15 Years of Securing Payments

#contactcenterworld, @key_IVR

Since it was founded in 2008, Key IVR has grown significantly in size and service offering. In 15 years, the organisation has evolved from a small Doncaster-based automated IVR provider, to a dedicated team of specialists offering a wide range of payment channels across telephone, web, SMS and mobile apps.

Even in the last 5 years, a lot has happened at Key IVR. The most notable is that our talented team has almost doubled. People are at the forefront of everything we do. Whether it’s new, innovative ideas or delivering projects that drive the success of our clients, Key IVR wouldn’t be where it is today without dedicated individuals behind it.

Mark Kelly, Chief Commercial Officer, reflects:

"There was only a single floor of 8 people when I started at Key IVR over 8 years ago – it has been amazing to see how far we’ve come, to a team of 60. I joined because I recognised the talent and demand for emerging technology that was clearly there. I feel privileged to be given a space to implement my ideas and to be a part of the immense growth that happened in such a short space of time. I’m proud to be here to celebrate our 15 years of achievement".

Key IVR’s services have been continuously evolving, and 2023 will be no different. We’ve implemented new digital channels such as Open Banking and Cryptocurrency, also making use of improved technologies such as Automatic Speech Recognition (ASR) driven by sophisticated AI learning.

Deborah DeJesus, Service Desk Manager, said:

"Key IVR has come a long way in the 6 years I’ve been here. My progression through the company and the encouragement and training provided are things I am very proud to shout about. I love the comradery and different cultures that play a huge part within our teams, not to mention the unique qualities of everyone here. I think Key IVR itself is pretty unique, and it’s our quirks that help us stand out and achieve brilliant things".

To celebrate reaching 15 years of successfully delivering secure payments to businesses worldwide, Key IVR are hosting summer parties near office locations for staff and their families to enjoy. With food, drink and games, it’s time to celebrate, reflect and look to the future. We are so thankful for the longevity of the business so far and grateful for the people that have worked with us throughout the years!

Dorina Turculet, Office Manager, said:

"I was introduced to the Key IVR team in 2019, with no strong intention to change my current occupation. The hiring process for Key IVR is still fresh in my mind, with no stress, no anxiety, just a Q&A session with 3 friendly people. After that day, I knew I had to join the team and I’m glad I went for it. The role was challenging, but it achieved what I needed and got me out of my comfort zone. I’ll be forever grateful for having met the most amazing people here at Key IVR, dedicated friends and admirable professionals".

We’re excited to see what the next 15 years have in store for Key IVR, our clients, partners and our wonderful team.

#contactcenterworld, @key_IVR


About Key IVR:
Company LogoKey IVR provides secure cloud payment solutions to organisations and contact centres across the globe, protecting hundreds of businesses and their customers. Businesses can increase their revenue and conversion rate by taking PCI-DSS compliant card payments over the phone, with an automated IVR, on the web, via SMS or on a mobile app. We work with finance directors, heads of operations, managing directors, security and compliance officers, IT managers and accounts teams to discuss their business challenges and the how cloud payment services can bring tangible results to their organisation. Our reliable omni-channel SaaS platform is trusted by some of the world’s leading brands, processing over 1bn per annum and reducing the time it takes to collect payments. It is available 24/7 in 14 languages and integrated with all leading Merchants and Payment Gateways worldwide. Services are branded to suit your organisation to deliver excellent customer experience, with a range of options to work seamlessly with your existing systems, saving your teams’ valuable time.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Wednesday, March 15, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Computer Telephony Integration

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
AMC Technology

DaVinci
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.

4.) 
PhoneIQ

PhoneIQ
What is PhoneIQ?
PhoneIQ is the modern cloud phone system and contact center platform built exclusively for companies on Salesforce. Our all-in-one cloud communications platform brings together power dialing, local presence, voicemail drop, Salesforce call routing, call recording and a complete PBX replacement that lives within your CRM. With support for desktop, mobile, and desk phones, PhoneIQ works seamlessly at the office or remote, logging all interactions in Salesforce and generating reports in real-time.

Best For
Companies using Salesforce and looking for a phone system, dialer, or contact center software that provides deep integration capabilities with their CRM and expert Salesforce support.

5.) 
PRILINK

Easy Contact Center Traffic Analytics (Ec2Traffic)
Prilink Ec2Traffic provides network traffic analytics (NTA) for Internet, SIP Trunk and WebRTC traffic for on-premises and cloud Contact Centers.

Ec2Traffic analyzes network layer 2 to 4, RTP and SRTP packet loss and SIP protocols in real-time from the demarcation point or network edge, generating NTA metadata and requires little telemetry bandwidth.

Ec2Traffic provides:

- Year-round NTA metadata

- Daily CSV files upload to Customer business applications

- Capture packet to Wireshark for Deep Packet Inspection (DPI)

- detect traffic anomalies

- and more ....

6.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS - a robust contact/ call center software that helps organizations provide a seamless customer experience across all channels in the customer service journey. All interactions from various channels come to a single unified queue on the InterDialog platform. With unified view agents get to see all historical interactions , enabling him to give a resolution quickly. InterDialog UCCS is a comprehensive Contact/Call Center Software with robust CTI, Unified Q ( ACD), Reporting, Unified Agent Management, Administrator, Supervisor - Monitoring (Pmonitor)

7.) 
The Primas Group

Primas CX
Primas CX is a CTI-based contact center enhancement suite that takes your contact center software to the next level.
It provides a set of tools that every contact center needs, over and above their vendor features.

*Advanced Call Back in Queue & SMS in Queue
*Agent Screen Pop
*Chatbot Automation
*Welcome Back Greeting
*Post Contact Survey
*Dropped Call Reconnect
*Digital Front Door & Many more

As a Vendor Agnostic ISV, we pride ourselves on delivering the best COTS & Custom solutions for any contact center in any industry.


 

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