News : POPin Video Banking Collaboration Unveils DERIVE PositivityCoach
Salt Lake City, UT, USA, Feb, 2018 -- POPin Video Banking Collaboration, an interactive mobile video banking solution, announced the platform's incorporation of DERIVE PositivityCoach, an application for emotive recognition released in partnership with PositiveIQ, a not-for-profit organization promoting positivity and personal growth.
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"Emotive recognition takes video banking to a whole new level," said POPin Video Banking Collaboration founder and CEO Gene Pranger, who created the concept of video banking in 2008 and now POPin as the completion of that vision. "PositiveIQ's unique algorithm measures both the consumer and the call center, giving agents and managers immediate guidance on how to improve the customer experience."
"Emotive recognition is a game changer for engaging with customers," said Amy Weiland, Director of Training & Education Development at PositiveIQ. "The principle of the technology, and what we strive toward at PositiveIQ, is to develop more positive relationships. Some customers are uncomfortable talking about personal finances. DERIVE PositivityCoach provides a way to uniquely and effectively connect with customers during those vulnerable conversations."
Posted by Veronica Silva Cusi, news correspondent
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About POPin Video Banking Collaboration:
POPin Video Banking Collaboration is a web and mobile video software solution bridging the gap between businesses and their customers. Through increased connectivity, this comprehensive and interactive solution enhances customer communication and action to empower sales and give companies the tools they need to exceed customer expectations.
Published: Wednesday, February 28, 2018
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