News : POPin Video Banking Collaboration Unveils DERIVE PositivityCoach
Salt Lake City, UT, USA, Feb, 2018 -- POPin Video Banking Collaboration, an interactive mobile video banking solution, announced the platform's incorporation of DERIVE PositivityCoach, an application for emotive recognition released in partnership with PositiveIQ, a not-for-profit organization promoting positivity and personal growth.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
"Emotive recognition takes video banking to a whole new level," said POPin Video Banking Collaboration founder and CEO Gene Pranger, who created the concept of video banking in 2008 and now POPin as the completion of that vision. "PositiveIQ's unique algorithm measures both the consumer and the call center, giving agents and managers immediate guidance on how to improve the customer experience."
"Emotive recognition is a game changer for engaging with customers," said Amy Weiland, Director of Training & Education Development at PositiveIQ. "The principle of the technology, and what we strive toward at PositiveIQ, is to develop more positive relationships. Some customers are uncomfortable talking about personal finances. DERIVE PositivityCoach provides a way to uniquely and effectively connect with customers during those vulnerable conversations."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Cultural More Than Technical
About POPin Video Banking Collaboration:
POPin Video Banking Collaboration is a web and mobile video software solution bridging the gap between businesses and their customers. Through increased connectivity, this comprehensive and interactive solution enhances customer communication and action to empower sales and give companies the tools they need to exceed customer expectations.
Published: Wednesday, February 28, 2018
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Arise Virtual Solutions|
Arise is a pioneer of on-demand customer management technology and business process outsourcing. Our powerful cloud-based platform provides a virtual nationwide network to connect primarily work-at-ho...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
Everest Group is an advisor to business leaders on the next generation of global services with a worldwide reputation for helping Global 1000 firms dramatically improve their performance by optimizing...