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News : Porch Enhances Customer Engagement with RingCentral’s Integrated Cloud Communications and Contact Center Solution
Belmont, CA, USA, Jan, 2018 -- RingCentral, Inc. (NYSE:RNG), a provider of global enterprise cloud communications and collaboration solutions, announced that Porch, a data-driven home services company providing homeowners with personalized assistance and fulfillment of home projects, has selected RingCentral for its integrated cloud communications and contact center solution. Moving away from legacy PBX and call center systems, Porch has realized a dramatic increase in customer call satisfaction and significant cost savings within just two months.
Porch connects home service professionals with customers through its website and via chat and SMS. Porch also works with retail partners, such as Lowe’s Home Improvement, making it easy for customers to solve installation and assembly of home products. Previously, the company’s sales and services team used a combination of a legacy PBX system and a call center solution to engage with customers and partners. This approach made it challenging to integrate with its CRM software of choice, Salesforce.
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"Our multiple system approach was inefficient and an administrative burden on our IT team," said Sean Parson, Salesforce administrator, Porch. "We have so much more functionality now with RingCentral’s integrated solution, including omnichannel cloud contact center, web and video conferencing, and the RingCentral Mobile capabilities."
"RingCentral’s CRM integration with Salesforce has been a game-changer for our business, as we’re able to optimize customer engagement and workforce productivity— all from within a single solution," added Ankur Pradhan, Salesforce architect and manager, Porch.
"Porch’s improved customer experience and productivity outcome is a perfect example of how an integrated cloud communications and contact center solution can transform a business," said Ryan Azus, EVP of global sales and services, RingCentral. "Cloud solutions enable more opportunities to stay connected and integrate with other business applications for intelligent workflows, which just aren’t feasible with on-premises legacy systems. It is this flexibility and openness that has delivered tangible business results for Porch, as demonstrated by their customer satisfaction and cost savings successes."
Posted by Veronica Silva Cusi, news correspondent
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About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Published: Thursday, February 1, 2018
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