News : Port Authority to Spend on BPO
Kingston, Jamaica, April 20, 2016 -- The Port Authority of Jamaica (PAJ) plans to invest in call-centre facilities in Portmore and Montego Bay.
Newly released government documents indicate that the investment will include a capital expenditure on a 63,000-square foot building at the Montego Free Zone and at the Portmore Informix Centre in St Catherine.
The Port Authority, headed by Professor Gordon Shirley, expects to finance these projects through loans, according to the Fiscal Policy Paper 2016-17. Call-centre operations, otherwise known as business process outsourcing, is the second largest capital expenditure programme on the Port Authority's schedule this year, the document indicates.
"PAJ plans to focus on developing its core infrastructure assets in its key business segments," said the fiscal paper tabled in the House last week by Finance Minister Audley Shaw.
The harbour and port services involve the renovation of Reynolds pier, and the Kingston Container Terminal quay wall upgrade. Calls to Port Authority for more details on its investment programme were unanswered up to press time.
Last year, the PAJ announced plans to begin preparatory work to possibly invest in the BPO sector, but no figures were reportedly divulged at the time. The Government views BPO as a key source of job and wealth creation. The sector represents some 14,000 jobs.
The PAJ is finalising an agreement with a French consortium to operate its Kingston Container Terminal (KCT), under a 30-year concession that should allow the Jamaican agency more time to manage BPO activities.
Kingston Freeport Terminal Limited is the vehicle being used by the CMA CGM-Terminal Link consortium to operate the port.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Can't Take Your Call…
Published: Friday, April 22, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order manage...
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Ma...
Sykes is a provider of end-to-end customer care management solutions, providing CRM solutions for many companies in the technology, finance and communications industries, primarily large fortune 1000 ...