News : Portsmouth City Council Extends Liquid Voice Recording Platform
Following the successful installation of a Liquid Voice interaction recording platform in 2014, Portsmouth City Council is extending the use of recording technology to a number of additional departments within the Civic Offices in Guildhall Square. The council has awarded a contract to Liquid Voice to install a new system, to record all calls to the Adult Social Care Help Desk, Housing Benefits and Debt Recovery teams, which went live in June.
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According to Nic Henderson, Business Application Architect at Portsmouth City Council: "Having worked with Liquid Voice since the first system was installed, we have been consistently impressed by the company's positive and responsive approach to meeting our evolving needs."
"Installations such as this demonstrate that Liquid Voice has the credentials and capability to successfully install interaction recording solutions that provide the flexibility to meet the growing needs of organisations of every size," added Chris Berry, Managing Director of Liquid Voice. "Our integration expertise also enables us to assist Cisco partners looking to address the gap left by MediaSense at the entry level with a scalable, feature-rich alternative to Calabrio for organisations with a contact centre focus."
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About Liquid Voice:
Liquid Voice is provider of contact centre technologies, including customer-interaction analysis and improvement solutions to leading commercial organisations and the public sector.
Published: Wednesday, August 2, 2017
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