#contactcenterworld, @GliaInc, @posh_ai
Lacey, WA, and New York, NY, USA, Sept. 29, 2021 -- Posh Technologies, a Conversational AI company, and Glia, a provider of Digital Customer Service, are helping seven additional credit unions deliver a more frictionless, convenient member experience, creating better member service for a digital-first world.
Langley FCU, Credit Union of Colorado, NASA FCU, Hudson Valley CU, One Nevada CU, Service CU and Interra CU have partnered with Posh and Glia to embrace Digital Member Service, leveraging a strategic combination of AI and the human touch. Posh’s chatbot will be available from the credit unions’ digital channels, responding to member inquiries, and when more complex inquiries occur, seamlessly transitioning the interaction to a representative through Glia’s live chat. This eliminates the need for members to ever reauthenticate, provide context or leave the digital channel, boosting speed and efficiencies all around.
"The easy integration between Glia and Posh allows us to coordinate the interactions our members have with the natural language bot and transfer to a seamless co-browsing agent experience when their needs require a personal touch," says Kelly Wagner-Grull, Director of Innovation and Member Experience at CU of Colorado.
"Leveraging AI to boost efficiencies is a significant value within Digital Member Service," said Dan Michaeli, CEO and co-founder of Glia. "However, such technology must complement, not replace, personal connections within the digital domain. Alongside Posh, we’re providing these seven credit unions with the ability to accomplish both, meeting members where they are with quick and convenient yet meaningful interactions that build loyalty and strengthen relationships."
"It’s exciting to see so many credit unions recognizing the necessity and value of Conversational AI. We love being at the forefront of this digital transformation alongside Glia, who we’re now partnering with across many deployments," says Karan Kashyap, co-founder and CEO of Posh. "Between automated chatbots and live agents, credit union members are embarking on their best banking experiences yet."
#contactcenterworld, @GliaInc, @posh_ai
Posted by Veronica Silva Cusi, news correspondent
Source: Glia
About Glia:
Glia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
Published: Friday, October 1, 2021
| 2.) |  EVA Voice Biometrics Powered by Auraya's patented ArmorVox engine, EVA is a voice biometric extension that provides secure and seamless identification & verification capabilities for Amazon Connect. EVA provides delightful customer experience by removing the friction of providing PINs, passwords or secret information in order to prove caller identity. EVA comes standard with active and passive modes and a simple yet powerful agent interface. This allows for personalised self-service and a more friendly and efficient experience when interacting with an agent. Outdated security methods such as PINs, passwords and security questions have become insecure and unreliable. Forgetting passwords and security answers o... (read more) |
| 4.) |  Voice to Digital Connect, Agent Guided Workflows Cielo helps companies improve customer service experiences in the voice channel by connecting them to ai digital journeys that resolve issues. Voice to Digital Connect works in the IVR and gives mobile customers the option to skip the wait and connect to an ai chatbot that is built to resolve specific low-touch repetitive issues. Guided workflows automate the many steps agents need to take to resolve a customer issue with AI-powered procedures, all within one agent-guided screen. It integrates directly onto the agent’s desktop with digital applications that create a hybrid voice + digital experience that reduces AHT and improves first-call resolution. Our Applications support en... (read more) |
| 6.) |  Consilium UniCloud™ UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models. With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C... (read more) |
| 7.) |  eGain Solve Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World |
| 9.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall