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News : Posh and Glia Help Modernize Member Service for Seven More Credit Unions

#contactcenterworld, @GliaInc, @posh_ai

Lacey, WA, and New York, NY, USA, Sept. 29, 2021 -- Posh Technologies, a Conversational AI company, and Glia, a provider of Digital Customer Service, are helping seven additional credit unions deliver a more frictionless, convenient member experience, creating better member service for a digital-first world.

Langley FCU, Credit Union of Colorado, NASA FCU, Hudson Valley CU, One Nevada CU, Service CU and Interra CU have partnered with Posh and Glia to embrace Digital Member Service, leveraging a strategic combination of AI and the human touch. Posh’s chatbot will be available from the credit unions’ digital channels, responding to member inquiries, and when more complex inquiries occur, seamlessly transitioning the interaction to a representative through Glia’s live chat. This eliminates the need for members to ever reauthenticate, provide context or leave the digital channel, boosting speed and efficiencies all around.

"The easy integration between Glia and Posh allows us to coordinate the interactions our members have with the natural language bot and transfer to a seamless co-browsing agent experience when their needs require a personal touch," says Kelly Wagner-Grull, Director of Innovation and Member Experience at CU of Colorado.

"Leveraging AI to boost efficiencies is a significant value within Digital Member Service," said Dan Michaeli, CEO and co-founder of Glia. "However, such technology must complement, not replace, personal connections within the digital domain. Alongside Posh, we’re providing these seven credit unions with the ability to accomplish both, meeting members where they are with quick and convenient yet meaningful interactions that build loyalty and strengthen relationships."

"It’s exciting to see so many credit unions recognizing the necessity and value of Conversational AI. We love being at the forefront of this digital transformation alongside Glia, who we’re now partnering with across many deployments," says Karan Kashyap, co-founder and CEO of Posh. "Between automated chatbots and live agents, credit union members are embarking on their best banking experiences yet."

#contactcenterworld, @GliaInc, @posh_ai

Posted by Veronica Silva Cusi, news correspondent
Source: Glia‍


About Glia:
Company LogoGlia provides digital customer service technology that is reinventing how businesses support clients online. Glia's solution enriches customer touchpoints on web, mobile, or phone calls with communication choices (from messaging to video chat), on-screen collaboration, and AI-enabled personalized experiences. Banks, Credit Unions, Insurers and Fortune 500 enterprises use Glia today to quickly maximize customer satisfaction, decrease handle times, and improve conversions. Headquartered in New York City, Glia is backed by leading venture capital investors.
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Today's Tip of the Day - Motivation & Charity Work

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Published: Friday, October 1, 2021

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2021 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.

4.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
 

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