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News : Positive Lending Solutions Advances Performance with Cloud Telephony
Accredited mortgage and finance broking provider Positive Lending Solutions has selected NewVoiceMedia’s technology ‘ContactWorld for Sales and Marketing’ for complete visibility of all sales activity, as customer data is turned into customer insight, driving sales effectiveness.
The true cloud contact centre solution integrates seamlessly with Salesforce for increased efficiencies in outbound calling operations and detailed reporting. The Adelaide-based business will benefit from real-time dashboards and a rich source of historical data, providing visibility and tracking of individual activities, while call recording gives a meaningful insight into performance – invaluable for training and quality management.
As a true cloud solution, sales agents are able to connect with customers and prospects from any location. They can dial contacts directly from the Salesforce1 Mobile App, maximising the wealth of historical data they hold on customers and prospects to create a richer dialling experience. This will vastly improve business efficiencies for Positive Lending Solutions’ field agents who need to contact and track customer or prospect communications on the move. Furthermore, all inbound and outbound calls are automatically logged in Salesforce including access to call recordings.
Tom Caesar, Director at Positive Lending Solutions, comments, "NewVoiceMedia’s cloud technology offers us the detailed insight, reporting and functionality that we were looking for, along with remote working capabilities. This is an exciting step for Positive Lending Solutions as the company continues to expand; we’re sure that ContactWorld will completely transform our sales business".
Jonathan Gale, CEO of NewVoiceMedia, says, "We are delighted to be working with Positive Lending Solutions and are confident that ContactWorld for Sales and Marketing will help further strengthen its leading position in the market, as the company, its customers and prospects, recognise immediate benefits from the solution. We look forward to seeing the business go from strength to strength".
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
Published: Monday, May 19, 2014