Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 3 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : Possible Closure of Charlottetown Call Centre May Mean Loss of 222 Jobs

#contactcenterworld

Charlottetown, PEI, Canada, Oct, 2019 -- More than 200 employees at a Charlottetown call centre have been given layoff notices after being told the local office of TTEC Canada could close before the end of the year.

The Charlottetown office of TTEC Canada, located on Watts Avenue, currently employs 222 staff. The local centre currently provides customer service for wireless carriers owned by Rogers Communications.

TTEC Canada, formerly known as Atelka, also has centres in Quebec, Ontario and New Brunswick. Several of these centres will also be affected.

Elizabeth Tropea, executive director of operations for TTEC Canada, said the company has recently lost one of its key contracts, which will impact the Charlottetown centre. The local centre exclusively provides customer support services to Rogers Communications.

"We value our resources tremendously and we're working to try to replace the clients' volume with other volumes," Tropea told The Guardian.

Ring2 Dashboards & Wallboards Free Trial

"In the event that we're not successful, we're already starting to work with the government agencies and will be setting up information sessions with the government agencies and with local businesses, including folks that we actually compete with."

Tropea said the last day of work for staff in Charlottetown is slated to be Dec. 31. She said local TTEC Canada staff were highly trained and had very "portable skills."

"We'll be inviting them to come to information sessions and job fairs to connect them with our staff in the hopes that we can help facilitate the transition to new employment," she said.

The loss of the contract with Rogers Communications will also affect TTEC Canada’s offices in other provinces as well. In all, 684 staff across Canada could be facing layoffs, including staff in Quebec and New Brunswick. Tropea said the company has about 1,300 staff in Canada.

Staff were notified of the loss of contract Oct. 17.

"It's very disappointing. However, we're working diligently to replace the volumes. And in the event that we're not successful in doing so, we'll bring everybody to the table," Tropea said.

A representative from Rogers Communication would not provide comment on the reasons behind the non-renewal of its contract with TTEC Canada.

As recently as July 2018, TTEC Canada had advertised it was hiring hundreds of home-based representatives.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.trurodaily.com


Today's Tip of the Day - Printing Telephone & Fax Numbers

Read today's tip or listen to it on podcast.

Published: Monday, October 28, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
 

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =