Suva, Fiji, March, 2020 -- Fijians will no longer have to physically be present at the Post Office to inquire about any product, service or incoming and outgoing mail as a new call center was opened.
Chief Executive Anirudha Bansod says one of the objectives of the call center is to give support and service to customers domestically and internationally.
The call center which was established within a month will be managed by six staff.
We have numerous products, we have EMS, Philatelic, we have registered parcel. Now what will happen is that all the customer queris and inquiries will be diverted to one center which is the call center and we have a professional team."
Bansod says customers will be able to call the center between 8am and 5pm from Monday to Friday adding that the call center will have itaukei, Hindi and English.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.fbcnews.com.fj
Published: Saturday, March 7, 2020
| 1.) |  CrankWheel Screen Sharing CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents. CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform. Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out. The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client. Features: - Screen sharing - Agents can hand control over to the client - Warm lead capture widget that alerts the sales team instantly of an intere... (read more)    |
LOGIN WITH YOUR CONTACTCENTERWORLD.COM ACCOUNT
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall