News : Postal Workers Join Telkom CWU Strike
#contactcenterworld, @TelkomZA, @telkomindonesia
Johannesburg, South Africa, March 26, 2015 -- Workers belonging to the Communications Workers Union (CWU) at Telkom and Post Office has embarked on a strike against the outsourcing of Telkom’s call centre, supply chain and technology services on Thursday morning.
"We are picketing outside minister's office (Telecommunications and Postal Services) from 11am to protest against job sheddings in Telkom," the union said on Wednesday to its members.
The South African Municipal Workers’ Union (SAMWU) also pledged its support to the striking workers stating that they oppose the out sourcing.
"We convey revolutionary solidarity to CWU members and urge them to be strong and continue with the militancy that we have known the CWU to be, a Marxist-Leninist union. Telkom is claiming that such restructuring will save the institution money and is part of its turnaround strategy. We are however concerned of the consequences that this move will have on the working class," said SAMWU in a statement on Thursday.
SAMWU says the move will give opportunity for companies who will be taking over Telkom services to "milk Telkom" while workers suffer as Telkom failed to assure unions that their service providers will incorporate affected workers and that they will not loose their existing jobs.
"Undoubtedly, this move will result in job losses, as those who will be awarded to deliver these services will seek to ensure that they milk Telkom while workers suffer. Telkom has further failed to assure unions that it will force their service providers to incorporate all employees affected and that there will be no job losses. South African unions, especially those in COSATU need to unify and move forward with a coherent approach to tackle privatisation and outsourcing," says SAMWU.
Last week Friday Telkom employees facing automatic transfer were protesting outside the company's head offices in Pretoria.
The workers were addressed by Cosatu General Secretary Zwelinzima Vavi and Communication Workers Union general secretary Aubrey Tshabalala.
GO FOR GOLD AND REPRESENT YOUR NATION!
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Cosatu General Secretary Zwelinzima Vavi said he was picketing in support of workers who are defending their jobs and urged the government, a majority shareholder in Telkom, to intervene.
"We are here picketing in support of the workers who desperately trying to defend their jobs. We felt it was necessary because the 8 000 jobs that are being threatened actually means that the life of thousand more people are threatened. In SA, every worker support a minimum of 5 people and some support up to 15 dependents, imagine if we have to throw those people on the street without hope. Its important, we are asking our government to intervene to save these workers for having to face being part of the 8, 1 million unemployed people," said Vavi.
Telkom confirmed that its services have been under pressure after "go-slows" and walkouts of staff at service centres, the company announce on Monday.
"Our service levels have been under severe pressure for a number of weeks. We would like to apologise to all our customers for the poor service levels. We have brought additional staff into our already outsourced call centres and have increased our resourcing of the non-call centre customer options," said Telkom spokesman Jacqui O’Sullivan.
#contactcenterworld, @TelkomZA, @telkomindonesia
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Where The System Breaks Down
More Editorial From PT Telekomunikasi Indonesia
About PT Telekomunikasi Indonesia:
Telkom Group is the only state-owned telecommunications enterprise as well as telecommunications and network service providers in Indonesia. Telkom Group serves millions of customers throughout Indonesia with a complete range of telecommunications services that includes fixed wireline and fixed wireless connections, mobile communications, networking and interconnection services and Internet and data communication services. Telkom Group also provides various services in the field of information, media and edutainment, including cloud-based and server-based managed services, e-Payment services and IT enabler, e-Commerce and other portal services
About Telkom South Africa:
Telkom SA SOC Ltd. is a wireline and wireless telecommunications provider in South Africa, and operating in more than 38 countries across the African continent. Telkom is a semi-privatised, 39% state-owned company.
Published: Monday, March 30, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Turkcell Global Bilgi|
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity...
TELUS International - a global contact center outsourcing, BPO and ITO company with delivery centers around the world, including in Canada, the United States, Central America, Europe and Asia. TELUS I...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients acr...