News : PowerObjects Appoints Greg Moser as Customer Care Practice Director
Minneapolis, MN, Dec 12, 2014 -- PowerObjects, a professional services firm providing Microsoft Dynamics CRM solutions through service, support, education, and add-ons, is proud to announce the appointment of Greg Moser to the role of Customer Care Practice Director. This is a new role at PowerObjects that was created to provide direction and leadership for PowerObjects’ contact center and customer service initiative.
One of Moser’s objectives in this new role is to build PowerObjects customer care solutions for Microsoft Dynamics CRM utilizing existing tools. His goal is to develop predictable, repeatable processes to help organizations streamline and mitigate risk in the deployment of these technologies. Additionally, Moser will develop best practices around how customer care and contact centers manage the customer relationship through increasing first call resolution, improving customer satisfaction scores, and making service interactions more personalized.
Moser has over 17 years of experience in customer relationship management (CRM), including the development of sales, marketing and contact center solutions for Microsoft Dynamics CRM. He has functional expertise in business process optimization, practice management, data integration, customer analytics, program management, and more.
Moser’s experience also spans many different industries, with experience implementing CRM solutions in energy, financial services, healthcare, manufacturing, real estate, technology, and retail.
"Greg brings a wealth of experience to the table," says Steve Thompson, VP of Sales at PowerObjects. "We are thrilled to have him on board to provide leadership and vision in our growing customer care practice."
Posted by Veronica Silva Cusi, news correspondent
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Established in 1993, PowerObjects is one of a handful of organizations recognized as a leader in delivering Microsoft Dynamics CRM/xRM solutions to customers. Headquartered in Minneapolis, Minnesota, with offices in Dallas and St. Louis, PowerObjects provides CRM solutions to businesses and non-profit organizations in multiple industries including healthcare, life sciences, insurance, financial services, publishing, distribution, manufacturing and professional services.
Published: Monday, December 15, 2014