News : PPL Utility Warns Consumers of Phone Scam that Mimics its Call Center
Allentown, PA, USA, Aug 10, 2016 -- PPL Electric Utilities is warning customers of a phone scam in which calls appear to mimic the company's call center.
Customers are being called and told their account is delinquent and they need to make an immediate payment or their electricity will be shut off. In many cases, customers are being told to pay with prepaid debit cards. The scammers instruct customers to call a phony call center, where they're prompted to enter their account information.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
In one instance, a scammer walked into a business pretending to be from PPL and unsuccessfully demanded money under threat of a service shutoff, PPL said.
Customers are being told to call two bogus numbers — 855-625-7634 or 844-255-4708. In some cases, those numbers have been set up to appear as PPL on caller ID.
PPL said it never sends anyone to demand bill payment, nor does it call customers seeking personal information or threatening to shut off electric service unless immediate payment is made. It also doesn't accept prepaid debit cards for bill payments.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Loyalty Versus Satisfaction
Published: Thursday, August 11, 2016
TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1...
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.