Norfolk, VA, USA, May 10, 2021 -- PRA Group (Nasdaq: PRAA), a global provider in acquiring and collecting nonperforming loans, announced the opening of a new office and call center in Brisbane, Australia. The new site will have the ability to employ approximately 45 employees and the Company believes it will reach full capacity in the coming years.
"We are excited to expand our footprint by opening a new office and call center in Brisbane. The Australian market is going through a period of change, much of which, we believe, is being driven by the regulatory market. Stronger regulatory environments present an opportunity for PRA given our founding philosophy of doing things the right way, for the right reason and for the long term. We focus on treating our customers with professionalism, respect, and flexibility. We believe this positions us well in Australia's evolving market," said Kevin Stevenson, president and chief executive office of PRA Group, Inc.
Posted by Veronica Silva Cusi, news correspondent
About PRA Group:
As a global leader in acquiring and collecting nonperforming loans, PRA Group returns capital to banks and other creditors to help expand financial services for consumers in the Americas and Europe. With nearly 5,100 employees worldwide, PRA Group companies collaborate with customers to help them resolve their debt.
Published: Wednesday, May 12, 2021
DaVinci provides Computer Telephony Integration (CTI) to a library of pre-built applications + UXiPaaS (User Experience Integration Platform as a Service) built specifically for contact centers. As contact center needs evolve, organizations need to have access to extend or create new functionality, without waiting to be a part of a software roadmap. Get the benefits of CTI within your CRM like screen pop, click-to-dial, screen transfer, speed dial and more, but future-proof your contact center so you can expand and integrate how and when you want.
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Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
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