News : PredictionCX Uses Big Data to Predict Customer Actions
Salt Lake City -- June 30, 2016 – MaritzCX, a global customer experience (CX) software and services company, announced the availability of PredictionCX™, a solution to help businesses grow by analyzing known customer information and using it to predict customer behavior and take action to improve CX for individual customers. Businesses can use PredictionCX to take information provided by the few customers who respond to customer surveys and apply that knowledge to the silent, unreachable majority who hold the largest wallet share. For example, sales and customer teams can know specifically who is going to leave and then act to save them.
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Published: Tuesday, July 5, 2016