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#contactcenterworld, @blackbelthelp
The IT help desk support by BlackBeltHelp enables the college to respond to users' increasing support requests beyond business hours, weekends, and holidays.
Prescott College will also leverage the Simplify Platform to assist users with self-service options. These products will help the University in removing student barriers to remote and hybrid learning while achieving the institutional goals.
#contactcenterworld, @blackbelthelp
#contactcenterworld, @blackbelthelp
About BlackBeltHelp:
BlackBeltHelp is an AI-powered OneStop provider for students, faculty, and staff in higher education. Our OneStop solution – a cloud-based, AI-enabled, and integrated voice, chat, ticket, email, and bot platform provides a multi-channel integrated ecosystem that enables our 200+ institutional partners to remove student barriers and reduce administrative burdens while enabling student success and engagement objectives.
Published: Monday, February 22, 2021
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