News : Presence Includes Video Interactions in its Multichannel All-In-One Suite
Johannesburg, South Africa, July 30, 2015 -- Presence Technology, the multichannel solutions provider for Contact Centres, has added Video interactions to the Multichannel All-In-One Suite.
Presence Video Interactions module features a wide array of available points of contact for customers, including initiating video-enriched VOIP calls from corporate Web sites, video kiosks, and 3G/4G videocalls.
"Video call addition to the Presence Suite corresponds to our effort to innovate and deliver the most up to date technology to our clients. Video is a communication channel that will be employed broadly by organizations in the near future and we needed to be prepared," Says Alfredo González, Product Director for Presence Technology.
Posted by Veronica Silva Cusi, news correspondent
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About Presence Technology:
Presence Technology is a software company specializing in advanced productivity solutions for the Contact Center. Since 2000, its software solutions have been helping clients to optimize their processes while increasing the efficiency of the interactions between companies and their customers. Featuring a highly-qualified team of subject matter experts, along with its network of strategic partners, the company has assisted its clients across Europe, South America, Africa and the U.S.
Published: Tuesday, August 4, 2015