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News : Presence Technology Adds New IVR Features
Atlanta, GA., USA, Feb 26, 2015 -- Presence Technology, the multichannel solutions provider for Contact Centers, has added new features in its IVR module (Interactive Voice Response) to provide operational improvements and an easier implementation and use.
"Presence IVR has gone through major improvements that help our clients by: Identifying the caller through vocal footprint, simplifying PCI with the collection of sensitive data and, improving the user experience through the use of natural language and the most modern speech engines in the market," concludes Alfredo González.
Posted by Veronica Silva Cusi, news correspondent
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About Presence Technology:
Presence Technology is a software company specializing in advanced productivity solutions for the Contact Center. Since 2000, its software solutions have been helping clients to optimize their processes while increasing the efficiency of the interactions between companies and their customers. Featuring a highly-qualified team of subject matter experts, along with its network of strategic partners, the company has assisted its clients across Europe, South America, Africa and the U.S.
Published: Monday, March 2, 2015