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News : Presence Technology and DTSI Group Announce New Partnership
Atlanta, GA, Aug 26, 2014 -- Presence Technology, a global provider of Multi-Channel Contact Center Solutions, announces a new partnership with DTSI Group, a full-service provider of end-to-end business solutions in the BPO sector. DSTI Group will serve as a hosting, implementation and support partner in addition to being a Value Added Business Partner for Presence.
"By partnering with DTSI Group, we are able to expand our sales and service capabilities amongst their client base and leverage their hosting infrastructure," said Mike Mandato, EVP of Presence Technology in North America. "Being nimble and responsive to changing dynamics within the marketplace and on the technology front is crucial to a company’s success. Too many times, antiquated systems, multiple data sources and manual processes make this rather difficult and cost-prohibitive. That’s where Presence can help. Our all-in-one contact center solution helps simplify how businesses interact with their customers –and at an affordable cost."
"Companies are looking for ways to better manage their costs and resources, while maintaining exceptional service and greater operational efficiency. With the Presence Suite, we are able to provide our clients with a highly flexible, multi-channel contact center solution that simplifies how they do business and interact with their customers, resulting in better overall performance management," said Miguel C. Garcia, President and CEO at DTSI Group.
Posted by Veronica Silva Cusi, news correspondent
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About Presence Technology:
Presence Technology is a software company specializing in advanced productivity solutions for the Contact Center. Since 2000, its software solutions have been helping clients to optimize their processes while increasing the efficiency of the interactions between companies and their customers. Featuring a highly-qualified team of subject matter experts, along with its network of strategic partners, the company has assisted its clients across Europe, South America, Africa and the U.S.
About DTSI Group:
A member of NTT Communications Group, DTSI Group is an award-winning, full-service provider of state-of-the art facilities, advanced communication services, and game-changing technology to companies worldwide.
Published: Wednesday, August 27, 2014