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News : Presence Technology Hires New Solutions Development Manager
Atlanta, GA, Dec 23, 2014 -- Presence Technology, a global provider of multi-channel contact center solutions, recently hired Len Alvarez as Solutions Development Manager. Alvarez will lead a specialized team of developers in charge of designing and building customized solutions for clients looking to integrate Presence with specific business processes.
Alvarez began his engineering career in the marketing automation industry with Silverpop, now part of IBM. As a member of a specialized team, he was in charge of monitoring data synchronization between the Silverpop email platform and Salesforce.
Following Silverpop, Alvarez joined Point-Of-Sale tech startup venture, ZeeZor. In this role, he designed and implemented the data synchronization of POS kiosks with a custom built backoffice solution. He was also in charge of engineering the integration layer of the POS system with all the input hardware devices to allow for real-time logistical reporting.
Alvarez later joined top Atlanta technology consulting firm, Innovative Architects, as a web developer for special integration projects where he developed custom integrations for local Atlanta companies like Spanx and the Georgia Lottery.
Fiserv later recruited him as part of their integration development team for their mobile division. In this role, Alvarez helped in Fiserv's efforts to consolidate their financial systems onto one platform for mobile applications.
Alvarez obtained his degree in Computer Science and Software Engineering from Southern Polytechnic State University and currently resides in Suwanee, GA where he enjoys spending free time with his wife and two children.
Posted by Veronica Silva Cusi, news correspondent
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About Presence Technology:
Presence Technology is a software company specializing in advanced productivity solutions for the Contact Center. Since 2000, its software solutions have been helping clients to optimize their processes while increasing the efficiency of the interactions between companies and their customers. Featuring a highly-qualified team of subject matter experts, along with its network of strategic partners, the company has assisted its clients across Europe, South America, Africa and the U.S.
Published: Friday, December 26, 2014