News : Presence Technology Launches 'Unified Instance Manager'
Johannesburg, South Africa, Dec 4, 2015 -- Presence Technology, a provider of contact centre technology, announces the release of its new architecture (Unified Instance Manager) that allows its customers to meet their growing needs with flexibility.
This new technology allows contact centres have in one instance up to 3 000 agents with unified administration, supervision and reporting, balancing of services across platforms, a single directory of agents as well as full CTI transfer (voice and data) of interactions between different departments.
"The directors of the contact centre need access to the information in real-time. One of the main goals in this new product release is to offer applications for their mobile or tablets where managers can consult at any time the service levels, overall performance and other relevant KPIs and we believe that it will be useful on a daily basis," says Alfredo González, Presence Product Director.
According to Francisco Segovia, Presence Technology CTO: "Unified Instance Manager enables our customers to grow while maintaining full functionality and flexibility they enjoyed in previous versions of our suite. It has been a very interesting challenge and many hours of development, but we are very proud and look forward to meeting the expectations of our customers".
Posted by Veronica Silva Cusi, news correspondent
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About Presence Technology:
Presence Technology is a software company specializing in advanced productivity solutions for the Contact Center. Since 2000, its software solutions have been helping clients to optimize their processes while increasing the efficiency of the interactions between companies and their customers. Featuring a highly-qualified team of subject matter experts, along with its network of strategic partners, the company has assisted its clients across Europe, South America, Africa and the U.S.
Published: Monday, December 7, 2015