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News : Presence Technology Positioned in the 2015 Gartner Magic Quadrant
Atlanta. GA, USA, May 29, 2015 -- Presence Technology, a multi-channel provider of Contact Center solutions, announced it has been included by Gartner, Inc. in the Contact Center Infrastructure Magic Quadrant.
Gartner’s May 18, 2015 report mentions 16 Contact Center Infrastructure technologies, some of which include: Computer-telephony integration (CTI)/Web services interfaces, Live and prerecorded video, Web chat, Multimedia contact routing and prioritization engines with real-time and historical reporting, Outbound dialing/proactive contact, Virtual routing applications for multi-site and work-at-home scenarios, Collaborative browsing, and Social media.
"We believe being in the Contact Center Infrastructure. Positioning in the worldwide Magic Quadrant by Gartner is a confirmation of Presence’s strategy to help customers provide a best in class customer experience to improve business performance with an Omni channel solution," said Araceli Aranda, CEO of Presence Technology. "We innovate every year, launching new products to the market, like Video Interactions or WebRTC as an alternative for Contact Centers, and we will continue our research to enhance our clients operation," said Aranda.
Posted by Veronica Silva Cusi, news correspondent
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About Presence Technology:
Presence Technology is a software company specializing in advanced productivity solutions for the Contact Center. Since 2000, its software solutions have been helping clients to optimize their processes while increasing the efficiency of the interactions between companies and their customers. Featuring a highly-qualified team of subject matter experts, along with its network of strategic partners, the company has assisted its clients across Europe, South America, Africa and the U.S.
Gartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Published: Monday, June 1, 2015