News : Presidio Receives Cisco Contact Center and Collaboration Awards
NEW YORK, NY, Oct 29, 2013 -- Presidio announces that it received three Cisco Contact Center awards from the Cisco Americas Customer Collaboration Sales Summit that took place September 11-12 in Dallas, TX. Presidio also received the Customer Lifecycle award from the 2013 Cisco Collaboration Summit that took place October 20-24 in Boca Raton, Florida.
"Presidio is pleased to be recognized by Cisco for our achievements in our collaboration practice. It is a reflection of our commitment to provide innovative contact center solutions to enhance the business offerings of our clients," said Kevin Parrett, Vice President of Contact Center for Presidio.
Presidio was given the Cisco 2013 Top Contact Center Revenue Partner of the Year and Top Contact Center Express Revenue Partner of the Year for both East and South Regions. Presidio provides both unified collaboration and contact center solutions based on the Cisco platform. In addition, Presidio creates fully customized, turnkey contact center solutions with custom software solutions to integrate clients’ backend systems with their contact center to increase productivity of their agents and to provide better visibility into their business KPIs.
"We recognize that the ability to collaborate and work seamlessly across multiple platforms and devices is imperative to any business," stated Dave Hart, Chief Operating Officer of Presidio. "Cisco’s innovation in unified collaboration and contact center, coupled with our ability to architect and integrate with customized software as well as provide full lifecycle operate and support services, allows us to offer specific solutions to help our clients achieve real and measurable business results."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - All Customer Touchpoints Need To Provide Service
Presidio is the leading provider of professional and managed services for advanced IT solutions. By taking the time to deeply understand how our clients define success, we architect enduring technology solutions that address their business needs. Our approach blends the credibility to deliver practical results today, with the creativity to drive the business visions of tomorrow.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Thursday, October 31, 2013