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News : Mindpearl Awarded Pennytel's Contact Centre Outsourcing Contract
Mindpearl, international BPO/Contact Centre provider, has been awarded Pennytel’s contact centre outsourcing contract. By partnering with Mindpearl, Pennytel’s contact centre operations have successfully been re-located from Kuala Lumpur, Malaysia to Suva, Fiji.
Fiji is an emerging high quality BPO and captive call centre destination, which was recently recognised as a 2013 finalist in the Outsourcing Destination of the Year awards presented by the UK’s National Outsourcing Association. Mindpearl has been operating from this rapidly growing BPO delivery location for English language since 2009.
‘Pennytel has partnered with Mindpearl to enhance customer satisfaction levels. I have every confidence in Mindpearl to operate this service for us. From start to finish I have been nothing, but impressed with Mindpearl as a company, in particular the operation and team in Suva. I could not be happier with our choice of outsourcing partner.’ Ben Dunscombe, Chief Operating Officer, MyNetFone Group
"We are delighted that Pennytel have chosen us as their outsourcing partner of choice. In partnership we aim to deliver transformational customer contact services, operational excellence and cost efficiency whilst maintaining the highest levels of customer service" Mark Mahoney, General Manger, Mindpearl, Suva.
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Mindpearl designs, implements and operates multi-channel contact centre solutions around the world.
Published: Thursday, February 6, 2014