News : Preston Base Signs Student Loans Contact
Lancashire, UK, Dec 1, 2015 -- A Preston-based contact centre which is creating jobs in the city has landed a major new contract.
Hinduja Global Solutions Limited has secured a three-year deal with the Student Loans Company.
It will provide contact centre support for students pursuing their higher education goals.
Support will begin later this month, and will be provided by HGS UK’s locations in Preston and Selkirk.
Matthew Vallance, CEO of HGS Europe, said: "We recognise that a best-in-class customer experience is critical for any consumer, including students, especially since today’s students have high customer service expectations.
"It’s a challenge we’re excited to take on."
Christine Nunn, head of Customer Services at SLC said: "We are looking forward to working with HGS to help us deliver the highest level of customer service to our customers, whatever their needs and preferences."
The agreement will contribute to the recent announcement of the creation of over 500 jobs at HGS’ customer experience centres in Preston and Selkirk. HGS has accelerated an ongoing large-scale recruitment campaign to attract local candidates looking for roles in the customer service industry.
The company is actively hiring for a range of roles, including Customer Service Agents, Team Leaders, Operations Managers and Trainers.
Posted by Veronica Silva Cusi, news correspondent
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About Hinduja Global Solutions Ltd.:
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24,000 employees world wide with over half of our revenue being delivered in operations located in NA and UK.
About Student Loans Company:
A unique loan-financing organisation, The Student Loans Company administers loans to eligible students in higher education in the UK. They are wholly owned by the UK Government and operate within the policy context set by the Government, Scottish ministers and the legislative framework.
Published: Wednesday, December 2, 2015