Primas Group announced it has been selected by Avaya, a global provider in solutions that enhance and simplify communications and collaboration, for membership as a Technology Partner in the Avaya DevConnect program. Avaya delivers open, converged solutions for contact centers and unified communications that create communications experiences for customers and employees.
Primas Group helps customers customize their Avaya solutions with advanced customer experience workflows and pre-packaged self-service automation enhancements. As a DevConnect Technology Partner, Primas Group expects to deliver digital and hyper-personalized experiences within the healthcare and broader markets, extending the reach of contact center agents while combining new technologies with advanced AI to provide more intelligent digital interactions and automation.
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About The Primas Group:
For nearly 30 years, Primas has been an Independent Software Vendor (ISV) of CTI and IVR solutions. Coming from a position of vendor neutrality, Primas has an understanding of how the products of various vendors work together. Through their experience, Primas has developed a suite of OTT (Over The Top) applications that enable contact centers to enhance their operational effectiveness, increase revenue, and lower costs. The Primas customer portfolio includes global BPOs, F100, Large Hospital Systems, Payer Insurance, Travel Industry and a slew of smaller customers across the spectrum. Primas is an innovator in the industry and has been very successful developing advanced solutions for the Patient Experience and the Healthcare journey..
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, April 10, 2023
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