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News : Private Equity Fund, Teleo Capital, Merges SharpenCX and Plum Voice

#contactcenterworld, @sharpentech

Indianapolis, IN, USA, Oct. 23, 2023 - Teleo Capital announced that it will merge Sharpen Technologies, a  provider of cloud-based contact center software, and Plum Voice, a provider in AI-powered voice-based customer interaction technology. This strategic move strengthens Sharpen's progress in building the Contact Center of Tomorrow.

With this acquisition, Sharpen will gain access to Plum Voice's technology platform, expanding its capabilities in interactive voice response (IVR) and conversational AI, allowing businesses to communicate in a way that is efficient, responsive, controlled and compliant. Plum Voice's suite of solutions, including voice automation, speech recognition, and omnichannel capabilities, will complement Sharpen's existing product portfolio.

"The merger with Plum Voice represents an exciting milestone in Sharpen's growth journey," said Charlie Newark-French, CEO of Sharpen. "We are thrilled to welcome Plum Voice's talented team and innovative technology into the Sharpen family. This partnership will enable us to offer even more powerful and seamless customer engagement solutions; and to continue delivering on our commitment to building the Contact Center of Tomorrow."

"It is exciting that Plum Voice is joining forces with Sharpen" said Matt Ervin, Founder and CEO of Plum Voice. "Combining our AI-powered automation technology with Sharpen's customer engagement platform results in a comprehensive suite of solutions that empower businesses to create exceptional customer experiences."

This merger reflects Sharpen's ongoing investment to innovation and its dedication to meeting the evolving needs of its customers. Sharpen will continue to invest in product development and service excellence to ensure its clients receive the highest level of support and value.

#contactcenterworld, @sharpentech

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About SharpenCX:
Company LogoAs your partner in performance, productivity, and empowerment, Sharpen delivers better outcomes: better outcomes for customers, agents, and your business. Our contact center platform is intentionally designed and masterfully engineered for a seamless, intuitive experience across the board for a CX difference you can seeā€”and feel.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Tuesday, October 24, 2023

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2024 Buyers Guide Training

 
1.) 
Vads

VADS Training Center
PT VADS Indonesia as a Learning Center provides trainers, modules, development programs for individuals and teams. VADS Indonesia owns a vast curriculum for training provided by local trainers with flexible training locations that can be arranged at the client's place or PT VADS Learning Center. VADS Provide knowledge process, transformation consultancy, customer service training, leadership training, interpersonal development, and training for trainers.

Benefit :
- Customizable training by experienced trainers
- Increase motivation and engagement
- Improves customer service skills and knowledge
 

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