News : Private Equity Provider Will Buy Software Developer Calabrio
New York, NY, USA, Aug 30, 2016 -- Calabrio, a developer of call-center software, could be poised for growth as part of a sale to KKR & Co.
The Wall Street Journal reports that the New York private equity firm has agreed to buy Minneapolis-based Calabrio in a deal that could be announced as soon as today.
In dollar terms, it's a relatively small deal for the provider KKR.
But the Calabrio move could just be the first step in a series of deals. KKR director John Park said it could use the company as a platform for other purchases. Such roll-up strategies are fairly common in the tech sector, as buyers assemble a series of related businesses into a larger entity with more customers and heft.
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Calabrio, Inc. develops and markets Calabrio ONE®, a comprehensive suite of contact center workforce optimization software that’s easy to implement, use and maintain. Calabrio ONE includes call recording, quality assurance, workforce management, speech analytics and performance-based dashboards and reporting. Calabrio ONE is flexible – providing product bundles and add-ons that make it easy for customers to begin with the right set of applications and features for their business today, then build on their success with new applications and features as their business matures and their needs evolve. Calabrio ONE is built on a modern Web 2.0-based architecture that allows the contact center to integrate new applications easily, as well as personalize and optimize the desktop toolset for each user – agents, supervisors, managers, knowledge workers, and executives.
Published: Wednesday, August 31, 2016