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News : Private Healthcare Firm Creating Jobs at North Wales Booking Centre

#contactcenterworld

Prestatyn, Wales, July 21, 2020 -- A private healthcare firm is creating new jobs in North Wales.

HCA Healthcare UK has announced 26 new contact centre advisor roles in its Outpatient’s Booking Centre in Prestatyn.

The healthcare company, which offers complex and specialist care across a network of more than 30 clinical facilities in London and Manchester, already employs 90 people supporting outpatient bookings and a total of 237 people at its Prestatyn site.

Following increased demand for key healthcare services across their network and the launch of new enhanced patient registration processes, HCA UK has launched the recruitment drive to increase its booking capacity by a further third.

Becky Simpson, director of HCA UK Prestatyn Contact Centre, said: "Our amazing HCA Healthcare UK Contact Centre team manages over a million patient interactions every year.

"Working as an extension of our brilliant hospital teams, our vision is to deliver each of these interactions with compassion, kindness and expertise, ensuring every patient has access to the best care for their needs.

"We are thrilled to be able to grow our Prestatyn Contact Centre, offering 26 new roles locally to strong communicators with proven service and IT skills and a passion for health and supporting people when they most need help.

"We welcome all applications and hope our range of full-time, part-time and flexible shifts will provide a new career opportunity for local people.

"Those joining us will quickly become part of our strong, committed team – we are on an exciting transformation journey as we continue to improve our processes, our technology and our career development opportunities."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.business-live.co.uk/technology/private-healthcare-firm-creating-jobs-18633476

Today's Tip of the Day - 0 - 100% Rollout Can Hurt

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Published: Friday, July 24, 2020

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