News : Probe Group Receives Noble Systems’ SNUG ‘Innovations Award’
Sydney, Australia, June 16, 2015 -- Noble Systems Corporation, a global provider in unified contact centre technology solutions, granted its "Innovations Award" to Probe Group, a provider of outsourced customer management solutions, at the 2015 Select Noble Users Group (SNUG) APAC conference – a gathering of Noble Systems clients and partners – held last month in Australia’s Gold Coast.
Probe Group was recognised with the Innovations Award for the company’s continuous improvement through the use of virtual inbound and outbound capability across multiple onshore and offshore locations, allowing Probe to offer more efficient services to their customers. Probe has also deployed workforce optimisation tools, which has enabled the group to deliver consistent levels of customer service by ensuring the correct number of skilled service agents are available to respond to customer inquiries regardless of channel and time of day.
"We are thrilled to receive the Innovations Award from Noble Systems," said Andrew Hume, Chief Executive Officer, Business Process Outsourcing at Probe Group. "Noble enables us to provide dynamic services through inbound/outbound, IVR and digital recording, and when used in conjunction with our recently-implemented ShiftTrack WFM solution, we are able to creatively enhance our communication programs whilst maintaining optimal service levels. We are inspired by the technology capabilities that the unified platform of Noble’s communication and WFM tools allows us to offer to our clients."
Ashley Clayton, General Manager of Noble Systems Australia remarked "We are proud to recognise Probe Group for their accomplishments with Noble technology. Probe is persistently working to gain the maximum utility out of Noble contact centre technology, and they are in the process of using our WFM system to take their operations to even greater levels of effectiveness."
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About Noble Systems:
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions since 1989. Noble is the technology vendor of choice for tens of thousands of agents at 4,000+ client sites worldwide.
About Probe Group:
Probe Group delivers accelerated business outcomes backed by tested Business Process outsourcing (BPO) capabilities and end-to-end solutions.
Published: Tuesday, June 16, 2015