Irvine, CA, USA, Sept 8, 2020 -- Prodoscore, a global provider in employee visibility and productivity software, announced a new integration with Dialpad, a business communications company in the Unified Communications as a Service (UCaaS) industry. The integration provides joint customers with a UCaaS workforce solution to address the new reality of business in today’s Work-from-Home (WFH)/Work-from-Anywhere (WFA) world.
"Prodoscore is defining a new category of technology for the future of work," said Thomas M. Moran, Chief Channel Officer of Prodoscore. "The digital transformation requirements of organizations clearly focus on being able to seamlessly integrate technology with the employee experience to enhance a virtual culture. Trust, communication and collaboration are foremost in our minds. This integration with Dialpad correlates directly with a common strategy for both companies."
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Prodoscore’s integration with Dialpad underscores the explosive demand for digital transformation in companies across the U.S. and around the world. Customers are requesting enhancements to their existing technology ecosystem that can deliver valuable, actionable insights on workforce productivity needed in today’s WFH/WFA environment. The solutions put in place must align to enhance performance in a non-intrusive way that is not disruptive to workflow and is easy to use. Prodoscore and Dialpad deliver solutions that address these challenges.
"As companies have transitioned to Work From Anywhere, helping leaders take the guesswork out of managing remote teams has become more important," said Craig Walker, CEO of Dialpad. "Prodoscore’s integration with Dialpad will allow for a more complete productivity picture. We are excited to enable our joint customers with this capability on top of our full-stack platform."
Posted by Veronica Silva Cusi, news correspondent
Dialpad is a cloud communications platform for talk, messaging, meetings and contact center in one beautiful app. Dialpad’s platform delivers AI across every employee and customer experience through real-time transcriptions, live agent coaching and sentiment analysis.
Prodoscore™ is a company dedicated to empowering teams to be more effective and productive, validated with improved performance and enhanced contributions. By providing visibility into employee activities through a single, easy-to-understand productivity score, a “prodoscore” is calculated to improve workforce productivity and streamline the employee experience. Prodoscore works seamlessly with cloud tools like Google Workplace, Office365, CRM systems, and VoIP calling platforms, allowing it to be quickly implemented and maintained.
Published: Thursday, September 10, 2020
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
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Execute automated actions based on words spoken by your customer.
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Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
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|8.)||Voci Technologies Incorporated|
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
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Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
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All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...