#contactcenterworld, @Prodoscore, @ringcentral
Irvine, CA, USA, Jan 28, 2021 -- Prodoscore, a productivity intelligence and employee visibility software tool, announced an integration with RingCentral, a provider of global enterprise cloud communications, collaboration, video meetings, and contact center solutions to enhance productivity for today’s mobile and distributed teams. By leveraging RingCentral’s Open APIs, Prodoscore can provide companies using RingCentral’s cloud-based communications platform with data and analytics on RingCentral usage. Prodoscore enables managers to provide their people with feedback, support and guidance that enhances their productivity and performance.
Marquis Who’s Who, a Prodoscore and RingCentral customer, publishes biographical data for millions of leaders and achievers from the United States and around the world. Leonard Cagno, chief marketing officer, at Marquis Who’s Who said, "Since implementing RingCentral, we’ve been big proponents of the technology. But, when we were able to visualize usage of RingCentral and connect that data to all our other cloud tools using Prodoscore, it really made things click for us. If team members weren’t using the RingCentral app the way that we expected, we could easily jump in to offer training; when managers were looking to better predict performance they could use trending data across teams as a reference point. Prodoscore has really helped us keep a pulse on RingCentral adoption so we know our spend on technology is not wasted."
Thomas Moran, Chief Strategy Officer at Prodoscore, said "Our customers require seamless integration of technology to enhance their employees' experience. Communication, collaboration and the right information at the right time are needed to ensure employees are engaged, productive, and reaching the highest levels of performance. The RingCentral and Prodoscore integration highlights the importance of digital transformation taking place at businesses everywhere."
"As we continue to grow our ecosystem of partners it’s great to see partners like Prodoscore build applications using our APIs and also participate in go-to-market activities with us so we can mutually address and meet the growing needs of our customers," said David Lee, vice president, Platform Products at RingCentral. "Together with our open platforms, we provide integrated workflows that can drive business efficiencies."
Posted by Veronica Silva Cusi, news correspondent
Prodoscore™ is a company dedicated to empowering teams to be more effective and productive, validated with improved performance and enhanced contributions. By providing visibility into employee activities through a single, easy-to-understand productivity score, a “prodoscore” is calculated to improve workforce productivity and streamline the employee experience. Prodoscore works seamlessly with cloud tools like Google Workplace, Office365, CRM systems, and VoIP calling platforms, allowing it to be quickly implemented and maintained.
About RingCentral, Inc.:
RingCentral is a publicly traded provider of cloud-based phone systems for businesses. It is headquartered in Belmont, California and has offices in Denver, Colorado; Manila, Philippines; Xiamen, China; St. Petersburg, Russia and Odessa Ukraine.
Published: Friday, January 29, 2021
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