News : Bizmatics Improves Support with 8x8’s Virtual Contact Center
San Jose, CA, USA, Oct 20, 2015 -- Bizmatics Inc. announced that it has re-engineered their support systems for its Electronic Medical Record (EHR) software, PrognoCIS, by deploying 8x8’s Virtual Contact Center (VCC) solution. While strengthening its commitment to provide more efficient and enhanced EHR software support to its customers, Bizmatics investment in 8x8’s cloud solution represents a continuing shift toward cloud-based and interoperable Healthcare IT services, embracing solutions that will benefit healthcare patient services.
To best support PrognoCIS EHR users, Bizmatics needed to offer enhanced call handling and improve customer experience capabilities. VCC’sweb-based system administration capabilities enabled Bizmatics to offer an improved customer experience.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Bizmatics went live with VCC in July after only two months. Andrey Ostashko, Bizmatics’ Support Director said, "VCC is a well-engineered, sophisticated solution that is known industry-wide for its quality, security and reliability.Working with 8x8 has been a positive experience, and VCC has had an immediate, meaningful impact on our business."
Using the tools built into 8x8’s VCC, Bizmatics will be able to more effectively manage a support center and meet customers’ expectations for excellent PrognoCIS support.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Answering Customers’ Questions
More Editorial From 8x8 Inc.
About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
Published: Wednesday, October 21, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Aspect Software contact center and workforce optimization solutions engage consumers, empower agents, improve quality, and lower the cost of delivering remarkable experiences. Our cloud, private cloud...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...