News : Bizmatics Improves Support with 8x8’s Virtual Contact Center
San Jose, CA, USA, Oct 20, 2015 -- Bizmatics Inc. announced that it has re-engineered their support systems for its Electronic Medical Record (EHR) software, PrognoCIS, by deploying 8x8’s Virtual Contact Center (VCC) solution. While strengthening its commitment to provide more efficient and enhanced EHR software support to its customers, Bizmatics investment in 8x8’s cloud solution represents a continuing shift toward cloud-based and interoperable Healthcare IT services, embracing solutions that will benefit healthcare patient services.
To best support PrognoCIS EHR users, Bizmatics needed to offer enhanced call handling and improve customer experience capabilities. VCC’sweb-based system administration capabilities enabled Bizmatics to offer an improved customer experience.
Bizmatics went live with VCC in July after only two months. Andrey Ostashko, Bizmatics’ Support Director said, "VCC is a well-engineered, sophisticated solution that is known industry-wide for its quality, security and reliability.Working with 8x8 has been a positive experience, and VCC has had an immediate, meaningful impact on our business."
Using the tools built into 8x8’s VCC, Bizmatics will be able to more effectively manage a support center and meet customers’ expectations for excellent PrognoCIS support.
Posted by Veronica Silva Cusi, news correspondent
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About 8x8 Inc.:
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
About Bizmatics Inc.:
Bizmatics provides clinical and business productivity software and services to healthcare providers of all sizes and specialties.
Published: Wednesday, October 21, 2015