News : Prognosis Chosen for Avaya DevConnect Select Product Program
#contactcenterworld, @Avaya, @irprognosis GO FOR GOLD AND REPRESENT YOUR NATION! The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Sydney, Oct1, 2014 -- Integrated Research (ASX:IRI) announces that Prognosis, a real-time performance management solution for Avaya Aura and other unified communications platforms, has been selected by Avaya for the Avaya DevConnect Select Product Program (SPP) in Asia Pacific.
Avaya clients in Australia, Brunei, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Thailand and Vietnam now have direct access through their Avaya representative or reseller to Prognosis monitoring technology to maximize the performance of their communications investments.
Avaya launched its DevConnect Select Product Program in North America in February 2012, selecting IR Prognosis for UC as one of its strategic partner solutions. Since then, the program has expanded to Europe. Following its success in these regions, it is now expanding to Asia Pacific, South Africa, and the United Arab Emirates.
Avaya has engaged with Integrated Research to deliver integration between their systems and unique capabilities that benefit Avaya customers. Real time insight into unified communication interactions is one example of many capabilities that have been delivered to date as part of this strategic relationship.
"Prognosis is Avaya’s selected solution for real-time voice quality performance management and we are pleased to offer it to our customers through the DevConnect Select Product Program," says Mike Muller, President, Asia Pacific, Avaya. "Solutions offered through the SPP are chosen for their strategic value in the marketplace and for their proven interoperability with Avaya technology."
#contactcenterworld, @Avaya, @irprognosis
Posted by Veronica Silva Cusi, news correspondent
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
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About Integrated Research:
IR is a global provider of proactive performance management software for critical IT infrastructure, payments and communications ecosystems. More than 1000 organisations in over 60 - including some of the world's largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity - critical systems deliver high availability and performance for millions of their customers across the globe.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, October 2, 2014
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