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News : Progressive™ Hiring to Support Continued Growth

#contactcenterworld, @progressive

Mayfield Village, OH, USA, July 7, 2021  Progressive Insurance intends to hire up to 6,400 new employees during the remainder of 2021 to support the national insurance organization's growth.

The company continued to gain market share and increase its customer base and it will be adding more employees in claims, customer care, technology, analysis and legal throughout the country.

In the face of a global pandemic, and through a turbulent economy that has impacted individuals and workforces throughout the world, Progressive's business stability and inclusive culture have persevered and continue to thrive.

The largest areas of opportunity for career development lie in Call Center positions with 3,000 remote openings across the country. Additionally, 2,900 jobs in Field and Centralized Claims will be available to help service the expanding customer base. These careers include some hybrid work-from-home and fully remote positions.

"Our people and our culture are at the forefront of everything we do, and we are excited to welcome thousands more to our team," said Chief Human Resource Officer, Lori Niederst. "As we continue to grow our business, our people continue to grow their careers at Progressive. We consistently fill over 80% of our jobs above the entry level by promoting from within. You may come to Progressive for the job, but we're confident you'll stay for the career."

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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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....CONTENT CONTINUED BELOW

There is a myriad of development opportunities within the corporation that include IT, Marketing and Claims 'Universities' where new applicants can immerse themselves into their careers. Additionally, an internal career development hub with learning tools that include multi-cultural leadership development and mentoring possibilities allow employees to sharpen skill sets to advance and potentially change career paths within the company. Not all positions within Progressive require in-depth training and having a background in the insurance field is not necessary for [many] entry level positions.

New hires are eligible to participate in the company's annual bonus plan. Progressive also offers eligible employees medical, dental, vision and life insurance benefits, as well as four weeks of paid parental leave for moms and dads – including same-sex partners, adoptive parents and foster parents. Dedicated to employees' professional success, Progressive also provides extensive training programs and career development resources.

#contactcenterworld, @progressive

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Progressive Insurance:
Company LogoThe Progressive Corporation, known as the Progressive Casualty Insurance Company through its subsidiaries, provides personal automobile insurance, and other specialty property-casualty insurance and related services in the United States.
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More Editorial From Progressive Insurance

Published: Friday, July 9, 2021

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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