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News : Promero Announces New Speech Analytics On Demand Program
Pompano, Fla, Feb 13, 2014 -- Promero, Inc., a reseller and hosting provider of call center software announces a new Speech Analytics On Demand program. The new program gives contact centers the ability to maximize call center agent performance and immediately improve business by using Promero’s hosted speech analytics solution that is affordable, scalable and easy to implement.
In the past, speech analytics has been too expensive and resource intensive. Promero’s Speech Analytics On Demand uses CallMiner’s Eureka platform.
Promero’s Speech Analytic On Demand solution featuring CallMiner Eureka platform improves contact center and enterprise performance by automatically scoring 100% of agent interactions and uses conversational analytics (text and speech analytics) to immediately reveal insights from customer conversations. Organizations using speech analytics can instantly access and review data from millions of customer engagements, identify cost reduction and optimization opportunities, monitor compliance, and easily uncover the root cause of issues.
Posted by Veronica Silva Cusi, news correspondent
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About Promero, Inc:
Founded in 2001, Promero is an application service provider of Oracle's Contact Center Anywhere IP multi-channel call center software, ProStar CRM and Lead-Management software. Promero is a Worldwide Oracle PartnerNetwork Certified Partner.
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Monday, February 17, 2014