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News : Pronovias Selects Sprinklr to Enhance the Bridal Shopping Experience

#contactcenterworld

New York, NY, USA, July 11, 2023 - Sprinklr (NYSE: CXM), a unified customer experience management (Unified-CXM) platform for modern enterprises, announced that Pronovias, a global provider in the bridal fashion industry, has selected Sprinklr Service, Sprinklr Social, and Sprinklr Insights to enhance its digital customer service, marketing and social engagement strategy.

Pronovias Group is the global provider in the luxury bridal market, with a portfolio of bridal brands that are distributed in more than 100 countries through a network of 123 stores and more than 3,000 points of sale.

With six bridal brands that each have their own social media presence, Pronovias needed an omnichannel platform to unify their communications, and to offer better experiences to brides everywhere.

Pronovias selected Sprinklr as its single platform for digital customer service, marketing, and social media engagement.

"Selecting Sprinklr was an easy decision for us when we looked at the company’s capabilities and future plans," said Oleksandra Melnyk, Head of Voice of Customer at Pronovias Group. "Sprinklr is the most complete platform we found in terms of metrics, dashboards, and functionalities for digital customer experience management. Sprinklr’s single view allows us to see post performance by campaign objective and type. We are also already using Sprinklr’s automatic report generation for presentations, and at the listening level, we see the potential in being able to better understand the brides, fashion tendencies, and to get a deeper understanding of our brand perception while also detecting trends that will impact our website and SEO strategy."

"Today, shopping should be seamless and personalized on any channel – in person and online. Customers want to feel known and heard no matter where they connect with your brand," said Ragy Thomas, Founder & CEO, Sprinklr. "We’re thrilled to partner with Pronovias to help them redefine the bridal shopping experience. With our AI-powered customer insights, publishing, listening, and engagement capabilities, we’ll help ensure that Pronovias can understand and meaningfully connect with their customers while offering personalized assistance throughout the shopping journey."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Sprinklr:
Company LogoSprinklr is a Customer Experience Management (CXM) platform. We help organizations listen to customers, learn from them, and show them love across digital channels. Headquartered in New York City with 2,000+ employees globally.
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Today's Tip of the Day - Make Self Service A Breeze

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Published: Thursday, July 13, 2023

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2024 Buyers Guide Payment Services

 
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PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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