News : ProPharma Group Takes Medical Contact Center to Tokyo
Tokyo, Japan and Overland Park, KS, USA, Mar 31, 2017 -- ProPharma Group Inc., an Overland Park-based company, opened a new contact center in Tokyo. The company provides comprehensive compliance solutions to the global pharmaceutical, biotech and medical device industries.
It is the second location to open in the Asia-Pacific region since ProPharma launched its Melbourne, Australia, contact center more than five years ago. Just last year, the Melbourne contact center expanded to meet growth needs.
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"Many of our existing regional and global clients have indicated a need for a Japan-based medical information contact center," Mike Burman, ProPharma's vice president of global medical information, said in a statement. "Our growth into this region will allow us to provide a more robust, comprehensive approach to regionalization and globalizing our clients' medical information programs."
The new location, staffed by pharmacists and Ph.D.s, provides medical information and pharmacovigilance — monitoring the effects of a drug after it is licensed for use. ProPharma currently offers support in more than 30 different languages from six global contact centers.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, April 3, 2017
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