News : Proposed Kempsey Call Centre Closure Discussed
Kempsey, NSW, Australia, Feb 8, 2015 -- Two weeks of talks have begun between Telstra and the Communications Union, the CEPU after the Corporation announced plans to close the Kempsey call centre.
The closure means 14 full-time staff, and two contractor some who have worked at the centre for more than 20 years, will lose their jobs.
Telstra regional manager Michael Marom says staff are upset and anxious, but smart phones have done away with the need for operator-connected directory assistance.
"If we did go ahead with the proposal and the centre was closed there would be options available for team members there," he said.
'We would work with individuals on a re-deployment plan if that's what they wished to do.
"So we would certainly explore that and do that quite intensively to see if we can re-deploy them in other parts of the business.
"The other option obviously that's on the table is redundancy.
"Importantly we're going through a consultation period with the impacted people and unions and that's a two week process, where we explore all options available.
"A redundancy offer is dependant on the years of service."
Mr Marom said the surge in smart-phone use, compared with operator connection services means the closure could not have been entirely unexpected.
"I think with the dynamic nature of business these days and the sort of changing face of the way people search for phone numbers, I would suggest that it may have come as a surprise," he said.
"But it's probably something that all of us need to be conscious of, the way that technology changes, and how it impacts our world.
"We are working through a consultation process with both the unions and the impacted employees over the next couple of weeks."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Anticipate Volatility
More Editorial From Telstra
Telstra Incorporated is a global provider of advanced communications services to multinational corporations.
Published: Friday, February 13, 2015
|Horizon Contact Centers|
Horizon is an on demand international Contact Center and (BPO) Company.
|Blue Ocean Contact Centers|
We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o...
|Marketing Call Center|
Marketing Call Center is certified in ISO 9001: 2008 and operates offshore in the field of telemarketing and customer relationship management.
For over 30 years, CGS has enabled global enterprises, regional companies and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing s...